Telecom Engineer

Great CFH Opportuntiy for an established compnay based i Frisco, TX.

The Telecom Engineer role is to coordinate strategies for defining, deploying, and maintaining the company’s in-house IP telephony voice communication architecture. This includes managing all engineering projects for VoIP initiatives.


Strategy & Planning

  • Design and support VoIP infrastructure and its associated software, including IP-PBXs, call management systems, voice mail, and interactive voice response.
  • Collaborate with systems engineers/architects for upgrades to operating systems, hardware, etc.

Operational Management

  • Integrate IP telephony systems with enterprise LANs, WANs, wireless LANs, and other Internet-based services and protocols.
  • Provide skills for implementing new VoIP products or services
  • Collaborate with help desk to resolve trouble tickets and mitigate end-user issues with VoIP hardware and/or applications.
  • Assist with the installation planning and maintenance of network cabling, including MDF and IDF closets.
  • Perform telephony audits as necessary.
  • Monitor and identify capacity and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.
  • Collaborate with network engineers or administrators to ensure that VoIP traffic does not interfere with or hinder network data traffic.
  • Conduct testing and development disaster recovery plans to detect faults, minimize malfunctions, and back- up systems.
  • Communicate with stakeholders to develop and design ACD Call center solutions

Position Requirements

Formal Education & Certification

  • College diploma or university degree in the field of telecommunications or computer science or 4 years equivalent work experience.

Knowledge & Experience

  • Working technical knowledge of VoIP/IP telephony systems, software, and hardware, including ShoreTel, Avaya. Nortel, Intertel.
  • Strong hands-on knowledge of the configuration and optimization of VoIP equipment.
  • Strong understanding VoIP QoS issues and mitigation strategies.
  • Familiar with network topologies such as Frame Relay, ATM, ISDN, etc.
  • Knowledge of cabling and wiring systems, design, and installation.
  • Project Management Experience

Personal Attributes

  • Able to prioritize and execute tasks in a high-pressure environment.
  • Ability to read and interpret technical documents and procedure manuals.
  • Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.
  • Strong understanding of the organization’s goals and objectives.
  • Ability to conduct research into IP telephony issues and products.
  • Strong customer service orientation.
  • Help desk experience.
  • Experience working in a team-oriented, collaborative environment.

Work Conditions

  • On-call availability
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other communications/computer components.
  • Occasional inspection of cables and wiring in floors and ceilings.

Job Reference: TE101

Salary: US$60000 - US$61000 per year + + benfits

Salary per: Annum

Job Duration:

Job Start Date: Immediate

Apply Now

On August 31st, 2017, posted in: by
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