IT Knowledge Management Analyst
Job Details
IT Knowledge Management Analyst
Memphis, Tennessee • Contract • November 21, 2024
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Job Title: IT Knowledge Management AnalystLocation: Memphis, TN
Overview:
We are seeking a detail-oriented IT Knowledge Management Analyst to join our team and contribute to a robust knowledge management strategy. This role focuses on enabling continuous learning, self-service, and supporting advancements in AI. The ideal candidate excels in Knowledge Base management, content refinement, and creating templates that promote consistency and usability. Strong communication skills, a self-starter attitude, and a focus on quality and structure are key to success in this position.
Key Responsibilities:
- Execute and promote the Knowledge Management program within the organization.
- Implement and refine knowledge management processes, including information architecture and taxonomy.
- Monitor and manage controlled content spaces to ensure compliance with established guidelines and templates.
- Conduct user interviews and testing to optimize knowledge access, searchability, and user experience, with a focus on AI integration.
- Review governance policies and procedures to ensure clarity, standardization, and adherence to organizational standards.
Preferred Qualifications:
- Bachelor’s degree in IT or a related field.
- Experience in Knowledge Management governance.
- Familiarity with tools like SharePoint and Atlassian Confluence.
- At least 3 years of experience in a Knowledge Management or documentation role (preferred but not required).
- Experience with prompt engineering (preferred but not required).
Key Skills:
- Strong self-starter with the ability to multitask and prioritize effectively.
- Detail-oriented with a focus on creating high-quality documentation templates that promote consistency and self-service.
- Experience with maturing taxonomy or knowledge/information architecture.
This position offers the opportunity to work on impactful projects in a dynamic IT environment, helping to shape a comprehensive knowledge management framework. If you’re a proactive professional with a passion for structuring and optimizing information, we encourage you to apply!
How to Apply:
Submit your resume and a brief introduction highlighting your relevant experience. We look forward to connecting with you!
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