To Apply for this Job Click Here
Overview
A well-established professional services organization is seeking a Technology Specialist to support daily technology operations and serve as the primary point of contact for system access and technical support. This role reports to the Director of Technology and plays a key part in maintaining secure, efficient, and reliable technology systems across the organization.
The ideal candidate is hands-on, service-oriented, and comfortable supporting both hardware and software environments while partnering with leadership to drive effective technology adoption.
Responsibilities
-
Maintain and manage encryption records for all company-issued devices including computers, tablets, and smartphones
-
Coordinate onboarding and offboarding of employee hardware in alignment with company policies
-
Provide direct technical and application support for Microsoft Office products and CRM systems
-
Maintain accurate inventories of hardware, software, and related technology assets
-
Partner with leadership to establish technology-related goals and communicate expectations across the organization
-
Develop action plans to address technology gaps and improve system utilization
-
Manage and distribute technical resource materials to ensure users have appropriate support documentation
-
Troubleshoot desktop, application, and system-related issues in a timely manner
-
Track and document support requests, preparing monthly reporting summaries with recommendations
-
Administer hardware and software updates to maintain system integrity and performance
-
Communicate system outages and provide estimated resolution timelines
-
Schedule and conduct periodic on-site and remote maintenance as needed
-
Configure, update, and maintain PCs, file servers, and peripheral equipment
-
Facilitate onboarding of new team members by introducing them to company technology systems
-
Communicate updates regarding system changes, security alerts, and technology enhancements
-
Ensure compliance with internal technology policies and escalate concerns when necessary
-
Support telephone and voicemail system administration
-
Perform additional duties as assigned
Required Skills
-
Strong knowledge of desktop support, hardware configuration, and troubleshooting
-
Experience supporting Microsoft Office applications and CRM platforms
-
Familiarity with device encryption standards and security best practices
-
Ability to manage technology inventories and system documentation
-
Experience administering hardware and software updates
-
Strong communication skills with the ability to support both technical and non-technical users
-
Proven ability to track support requests and produce summary reporting
-
Organized, detail-oriented, and capable of managing multiple priorities
Preferred Qualifications
-
Experience supporting distributed or multi-office environments
-
Background in professional services or regulated industries
-
Exposure to network infrastructure and file server administration
-
Experience managing telephony systems
How to Apply
If you are a proactive technology professional who enjoys supporting teams and improving system efficiency, we encourage you to apply. Please submit your resume for confidential consideration. Qualified candidates will be contacted directly with additional details about the opportunity.