To Apply for this Job Click Here
Overview
A growing organization is seeking an experienced IT Business Solutions Manager to support and enhance enterprise HR technology initiatives across North America. This role will serve as a key liaison between business stakeholders and technical teams, helping drive the strategy, implementation, support, and continuous improvement of HR systems and SaaS platforms.
The ideal candidate will bring a strong mix of business relationship management, project leadership, systems analysis, and enterprise application support experience. This is an excellent opportunity for someone who enjoys collaborating cross-functionally, leading technology initiatives, and improving business processes through scalable solutions.
Responsibilities
- Lead demand management efforts for HR-related IT and SaaS solutions and integrations
- Partner closely with business stakeholders to understand operational needs and recommend technology solutions
- Facilitate requirements gathering, solution design sessions, and stakeholder workshops
- Support change management initiatives and collaborate with business process owners and end users
- Develop functional specifications and oversee application enhancements, testing, implementation, and support activities
- Coordinate software issue resolution, root cause analysis, and system improvement efforts
- Serve as the primary point of contact between business users, leadership, and technical teams for supported systems
- Provide ongoing functional support and manage user inquiries in a timely manner
- Participate in SaaS platform evaluations, vendor discussions, and service agreement reviews
- Ensure systems and processes remain compliant with internal standards and operational requirements
- Maintain documentation related to processes, enhancements, best practices, and lessons learned
- Communicate project updates, risks, and progress to senior leadership
- Help maintain system reliability, performance, and operational stability
- Support end-user training initiatives and knowledge transfer activities
- Adhere to established project management methodologies and governance processes
Required Skills
- Bachelor’s degree in Computer Engineering, Information Systems, or a related field
- 8+ years of experience within IT, business systems, or enterprise application support environments
- Strong experience supporting HR systems, SaaS platforms, or enterprise business applications
- Experience leading cross-functional projects and coordinating with technical and business stakeholders
- Ability to gather business requirements and translate them into functional solutions
- Strong troubleshooting, analytical, and problem-solving skills
- Experience with change management, process improvement, and user support
- Excellent communication and stakeholder management skills
- Proven ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications
- Master’s degree in Information Systems or related discipline
- PMP certification or formal project management experience
- Experience participating in SaaS vendor evaluations and contract discussions
- Background supporting enterprise integrations or large-scale system implementations
How to Apply
Qualified candidates are encouraged to submit their resume for confidential consideration. Applications will be reviewed carefully, and selected candidates will be contacted with additional details regarding the opportunity.