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IT Business Analyst (Hybrid – Memphis, TN)
Overview
We are seeking an experienced IT Business Analyst to join a collaborative Business Systems team supporting critical enterprise applications. This hybrid opportunity is based in Memphis, TN, and is ideal for a professional who enjoys partnering with business stakeholders, analyzing processes, improving systems, and driving technology solutions that enhance business operations.
The ideal candidate is a proactive problem solver with strong communication skills, experience supporting enterprise applications, and the ability to thrive in a fast-paced environment while managing multiple priorities.
Responsibilities
- Gather, analyze, and document business and functional requirements.
- Collaborate with business stakeholders to understand operational needs and translate them into effective technology solutions.
- Support multiple cloud-based business applications and assist with ongoing application administration.
- Troubleshoot application issues and coordinate resolution efforts with technical teams and third-party vendors.
- Participate in application enhancements following established Software Development Lifecycle (SDLC) practices.
- Create and maintain business process documentation, including workflow diagrams and process maps using Microsoft Visio.
- Assist with project coordination and support initiatives from planning through implementation.
- Analyze application data and database structures to support reporting and issue resolution.
- Configure vendor-hosted applications using approved administrative tools.
- Identify opportunities to improve business processes and application functionality through continuous improvement initiatives.
- Support hardware-related needs for business systems, including basic troubleshooting and coordination of on-site activities when required.
- Build strong relationships with business users, technical teams, and external vendors to ensure successful solution delivery.
Required Skills
- Minimum of five (5) years of experience in a client-facing IT Business Analyst or related technology role.
- Experience gathering, documenting, and validating business and functional requirements.
- Working knowledge of Software Development Lifecycle (SDLC) methodologies.
- Experience supporting cloud-based or vendor-hosted enterprise applications.
- Strong analytical, critical thinking, and problem-solving abilities.
- Excellent organizational skills with the ability to manage multiple priorities.
- Strong written and verbal communication skills with the ability to engage stakeholders at all levels.
- Experience creating business process documentation, workflow diagrams, and swim lane diagrams using Microsoft Visio.
- Understanding of application databases and application configuration concepts.
- Familiarity with continuous improvement and project management methodologies.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Basic hardware troubleshooting experience.
- Must be able to work in a hybrid environment with availability for on-site support in Memphis, TN as needed.
Preferred Qualifications
- Experience supporting enterprise business applications in a complex organizational environment.
- Experience working directly with third-party software vendors.
- Strong stakeholder management and relationship-building skills.
- Experience supporting application integrations and reporting initiatives.
How to Apply
If you're an experienced IT Business Analyst looking for your next opportunity, we'd love to hear from you. Please submit your resume for confidential consideration. Qualified candidates will be contacted to discuss the opportunity in greater detail.