Maximo Analyst

Job Details


Maximo Analyst

Germantown, Tennessee        Direct Hire       January 18, 2023


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Maximo Analyst:
 - Perm
 - Onsite in Memphis or Greenville SC (full onsite)
 - Full relo assistance offered

"Maximo is a CMMS (computerized maintenance management system) system. Experience with Maximo is required."

"Maximo stores our maintenance data. We recently acquired a handful of companies and we need to get all things standardized/migrated into Maximo system."

 

 

What you will do:

  • Field incoming technical support tickets from end users to resolve application and software issues
  • Perform account administration tasks specific to maintenance and reliability related technology
  • Receive technical support calls and log support tickets as required
  • Identify opportunities for improvement of related technologies and document them
  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution in the IT service desk system
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
  • Assist in the development and maintenance user manuals and guidelines
  • Perform preventative maintenance, including the installation of service packs, patches, hot fixes, and so on
  • Analyze and assess existing business systems and procedures
  • Consistently write, translate, and code software programs and applications according to specifications
  • Liaise with vendors for efficient implementation of new software products or systems and for resolution of any adaptation issues
  • Collaborate with others in the department to identify best paths forward when resolving issues
  • Special projects and other duties as assigned

Qualifications you will need:

  • Has developed knowledge and skills in own discipline; still acquiring higher level skills
  • Works with moderate guidance in own area of knowledge
  • Expands fundamental knowledge in own discipline and broaden skills
  • Applies knowledge and skills to a variety of standard activities
  • Responds to non-standard requests from clients; investigates with assistance from others as needed
  • Understands the key business drivers; uses this knowledge in own work
  • Works to control budgets relates to own work area
  • Identifies a solves a range of problems in straightforward situations; analyses possible solutions and assesses each using standard procedures
  • Prioritizes and organizes own work to meet deadlines
  • Lapses in quality, reliability and completeness affect the ability of the team to meet near-term commitments and may require modest redeployment or expenditure of resources to recover
  • Explains information and persuades others in straightforward situations
  • Applies team effectiveness skills; contributes to achievement of team goals
  • Certificate, Diploma or Degree in Information Technology, Engineering or MIS from a recognized public or private program and/or 3+ years of relevant experience
  • Specialization in one or more of the following technologies: relational databases & tools, Java, Websphere (or other middleware), .NET, SharePoint / Office 365, BI and/or reporting platforms
  • Exposure to the following software considered a benefit: IBM Maximo, Other EAM / CMMS / reliability software, Emerson AMS, PTC/ThingWorx, OSIsoft Pi or other data historians

 

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