Location: REMOTE or Memphis, TN or Richardson, TX
Duration: Perm Full Time
Accountable for driving service and delivery of critical sourcing partners from signature through completion. Ensures successful engagement onboarding, expansion, delivery, and retirement. Works with IT platform leadership to drive successful technology delivery by matching the best engagement model to the business needs. Accountable for the formation and implementation of the overall operational-program strategies and execution of the vendor sourcing and delivery area.
- Strong understanding of Service Integration and Management Techniques;
- Strong understanding of ITIL and IT Service Management platforms;
- Extensive experience in implementation and planning of Process reengineering and organizational change management;
- Experience in providing the assessment requirements and integrated technical, business and service solutions.
- Managing relationships between external vendors and internal teams.