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Overview
A nationally recognized mission-driven organization is seeking a UX Research Specialist to support a high-impact digital experience initiative focused on improving customer and donor engagement across key digital channels. This short-term contract opportunity is ideal for a research professional who thrives in fast-paced environments and can independently uncover actionable insights that influence product and experience decisions.
In this role, you will collaborate with cross-functional teams to analyze existing research, behavioral data, analytics, and customer journey insights across web and mobile experiences. The ideal candidate brings a strong mix of qualitative and quantitative research expertise, strategic thinking, and the ability to communicate findings clearly to both technical and non-technical stakeholders.
This position can be performed remotely or onsite in the Memphis, TN area.
Responsibilities
- Review and synthesize existing product analytics, customer experience metrics, behavioral insights, and prior research across digital touchpoints
- Partner closely with product, UX, analytics, experimentation, and business stakeholders to identify friction points and opportunity areas
- Translate complex research findings into concise, actionable recommendations that support product and experience improvements
- Support journey mapping and end-to-end experience analysis across web, mobile, and transactional experiences
- Explore and evaluate AI-enabled research methods, including the use of synthetic personas and AI-assisted insight generation
- Identify knowledge gaps and recommend areas where additional research or validation may be needed
- Present findings and strategic recommendations to cross-functional teams and leadership stakeholders
Required Skills
- 5+ years of experience in UX research, service design, journey mapping, or human-centered design research
- Strong experience conducting and synthesizing both qualitative and quantitative research
- Experience leveraging product analytics and experience metrics to uncover user friction and optimization opportunities
- Background supporting digital product experiences across web, mobile applications, and/or transactional workflows
- Excellent communication, synthesis, and stakeholder management skills
- Ability to work independently and deliver high-quality insights within a fast-moving environment
- Strong collaboration skills with cross-functional product and business teams
Preferred Qualifications
- Experience supporting customer or donor journey optimization initiatives
- Familiarity with AI-supported research workflows, synthetic personas, or emerging AI-enabled research methodologies
- Experience working within agile product or experimentation environments
How to Apply
Qualified candidates are encouraged to submit their resume for confidential consideration. This is an excellent opportunity to contribute to meaningful digital experience initiatives within a collaborative and mission-focused environment.