IT Help Desk
Job Details
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IT Help Desk Support Specialist
Overview
We are seeking a customer-focused IT Help Desk Support Specialist to join a growing enterprise IT support team. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and is eager to build a long-term career in IT support.
As a first point of contact for end users, you will provide technical assistance, troubleshoot hardware and software issues, and deliver exceptional customer service while ensuring minimal downtime. Comprehensive onboarding and hands-on training will be provided, making this an excellent opportunity for candidates with strong interpersonal skills and a willingness to learn.
This is an onsite position with scheduled shifts between 6:00 AM and 8:00 PM.
Responsibilities
- Serve as the first point of contact for end-user IT support requests.
- Troubleshoot and resolve common hardware, software, and device-related issues.
- Escalate complex technical issues to higher-level support teams when appropriate.
- Deliver outstanding customer service while maintaining professionalism in every interaction.
- Respond to support requests in a timely and efficient manner.
- Provision, configure, deploy, and maintain desktop computers, laptops, and mobile devices.
- Document support activities and update tickets within the organization's service management platform.
- Participate in onboarding and cross-training across multiple support channels.
- Assist with knowledge sharing and training of team members as needed.
- Demonstrate initiative, accountability, and a proactive approach to problem solving.
Required Skills
- Experience providing Tier 1 or IT Help Desk support.
- Strong customer service and interpersonal communication skills.
- Professional demeanor with excellent verbal and written communication abilities.
- Ability to learn new technologies quickly and apply new knowledge effectively.
- Strong troubleshooting and critical thinking skills.
- Ability to prioritize multiple tasks in a fast-paced support environment.
- Comfortable working with ticketing systems and documenting support activities.
- Self-motivated with the ability to work independently while collaborating with a team.
Preferred Qualifications
- Experience using ServiceNow or a similar IT service management platform.
- CompTIA A+ certification.
- Experience supporting Windows and macOS environments.
- Familiarity with Microsoft Azure, Microsoft Intune, and Jamf device management solutions.
- Previous experience supporting desktops, laptops, mobile devices, and end-user hardware.
How to Apply
If you're passionate about technology, enjoy helping people, and are looking for an opportunity to grow your IT career with a supportive team, we'd love to hear from you. Please submit your resume for confidential consideration, and a recruiter will contact qualified candidates to discuss the opportunity in more detail.