Job Title: Senior IT Support Analyst
Location: Atlanta, GA (Onsite with Flex Option After 90 Days)

Overview
A leading organization in the real estate and property management industry is seeking a Senior IT Support Analyst to join their Atlanta-based corporate office. This position offers the opportunity to support a large, distributed workforce while playing a lead role in enterprise-level IT support initiatives. The role is onsite with the potential for a hybrid schedule after an initial 90-day period.

Responsibilities

• Serve as the lead analyst for IT support services during enterprise-wide implementations, hardware/software rollouts, and facility tech conversions

• Coordinate with end-users, IT leadership, and vendors to troubleshoot and resolve advanced technical issues

• Monitor and analyze support ticket data to identify trends, improve service quality, and drive process improvements

• Create and maintain documentation for technical processes, procedures, and project tracking

• Provide mentoring and guidance to junior analysts and contribute to training documentation

• Manage system imaging, software upgrades, hardware installation, and endpoint configurations

• Support equipment lifecycle planning, procurement, and inventory controls

• Deliver hands-on support across a variety of technologies including Active Directory, Microsoft Office, Windows OS, networking hardware, and endpoint management systems

Required Skills

• 4–6 years of IT support experience, or a combination of equivalent education and work history

• Strong knowledge of Microsoft technologies and Windows-based environments

• Experience using Active Directory and basic endpoint management tools (e.g., Intune, Tanium)

• Comfortable working independently and in fast-paced, high-visibility environments

• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences

• Strong troubleshooting and documentation skills

Preferred Qualifications

• Familiarity with ServiceNow or a similar ITSM platform

• Exposure to Meraki networks or Cisco wireless technologies

• Background in supporting both onsite and remote end-user environments

• Basic IT certifications (CompTIA, Microsoft, etc.) are a plus

How to Apply
For confidential consideration, please submit your resume and a brief note outlining your relevant experience. We look forward to connecting with qualified professionals who are ready to take the next step in their IT careers.