IT Knowledge Management Analyst

Memphis, TN    •    Contract   •    November 13, 2026

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• Partner with technology teams to establish knowledge ownership, documentation standards, governance practices, and content lifecycle processes.
• Review, remediate, consolidate, archive, and retire outdated or redundant documentation.
• Develop and apply knowledge-quality rubrics covering accuracy, completeness, clarity, consistency, findability, and ownership.
• Build and leverage AI agents to evaluate knowledge against established standards and identify improvement opportunities.
• Design testing methodologies to assess the accuracy, consistency, and effectiveness of AI-agent evaluations of documentation and prompts.
• Improve taxonomy, metadata, information architecture, searchability, and suitability for AI-powered retrieval.
• Write and edit technical documentation to improve clarity, consistency, and employee self-service.
• Independently prioritize and manage multiple assignments while collaborating with technology stakeholders.

• 1–3 years of related experience.
• Education in IT, Information Systems, MIS, Technical Communication, or Professional Writing, or relevant experience in Knowledge Management or Information Management.
• Familiarity or prior background in AI agents, content governance, and analytical problem-solving.
• Experience with enterprise knowledge platforms such as SharePoint, Confluence, or Microsoft 365.
• Experience developing or improving taxonomy or knowledge/information architecture for both human and AI-assisted information retrieval.
• Strong technical writing, editing, organizational, and attention-to-detail skills.

• We also welcome candidates with 1–3 years of IT experience paired with a background in Library and Information Science or Social Sciences.

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